Terms & Conditions

These Terms and Conditions of Supply (“Terms and Conditions”), together with our Website Terms of Use [link], Delivery Terms [link], Returns and Refunds Policy [link], Privacy Policy [link], Acceptable Use Policy [link] and Cookie Policy [link] (together, “Legal Terms”) govern the use of the website [www.electricradiatorsdirect.ie] (“Website”) by users (“you” or “your”) and their relationship with Go Home Direct Trading Limited (trading as Electric Radiators Direct), a company registered in England and Wales with company number 08276508 whose registered office is at Firecrest House, Lingerfield Business Park, Scotton, Knaresborough, North Yorkshire, HG5 9JA (“we”, “us” and “our”). Our VAT number is 150 0763 44.

Our Terms and Conditions and all policies forming the Legal Terms apply when you visit our Website, place an order with us through our Website or through our Customer Services and Sales Team and when you contact our Customer Services and Sales Team via telephone, email or live chat to enquire or purchase electric heaters, electric radiators, electric towel rails, electric fires and other products offered for sale on our Website (“Products”). Please read through our Terms and Conditions carefully, as they affect your legal rights and obligations, and make sure that you fully understand them. If you do not understand any aspect of our Terms and Conditions, we highly recommend that you seek professional legal advice.

By visiting our Website, you agree to comply with our Terms and Conditions. If you do not agree with any of the terms set out hereunder, please stop using our Website.

If you have any questions or queries about these Terms and Conditions, our other policies in our Legal Terms or any other information provided on our Website, please do not hesitate to contact us through our contact details set out below.

DISCLAIMER

All information and advice in relation to Product suitability is for general guidance only. We cannot guarantee that any Product is suitable for your requirements or that your electrical system has the capacity to safely power the Products that you purchase from us. In some cases, changes to your electrical system may be required. This is your responsibility, and we recommend that you seek the professional opinion of a qualified electrician before placing your order. All Products must be installed and operated strictly in accordance with the manufacturer’s guidelines which should take priority over all other information and advice. A failure to do so may compromise your safety and invalidate any manufacturer’s guarantee that comes with the Product.

1.1 By using the Website you agree to be bound by our Terms and Conditions and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

2.1  We amend these Terms and Conditions from time to time to reflect changes in relevant laws and regulatory requirements or for any other reason. Every time you wish to use our Website, please check these Terms and Conditions to ensure you understand the terms that apply at any time. These terms were most recently updated on 27/11/23. 

2.2  If we amend these Terms and Conditions, we will give you reasonable advance notice of the changes via a suitable announcement on the Website. It is your responsibility to check for such changes. In the event that you do not agree with our amended Terms and Conditions, you may cancel your order either in respect of all the affected Products or just the Products that you are yet to receive, within 30 days from the date you have been notified about the changes. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received, and we will arrange a full refund of the purchase price that you have paid for the respective Products and the delivery charges (subject to the terms of these Terms and Conditions).

3.1 We will treat your personal information confidential, and we only use your personal information in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. Please take the time to read our Privacy Policy, as it includes important terms that apply to you.

4.1.1  The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. The Products ordered by you may vary slightly from those images.

4.1.2   We have made every effort to be as accurate as possible when describing the Products. All sizes, weights, capacities, dimensions and measurements of Products indicated on our Website have been provided by the manufacturers of those Products.

4.1.3  The packaging of the Products may vary from that shown on the images on our Website.

5.1.1  Subject to certain exclusions set out hereunder and in our Delivery Policy, the prices of the Products and the delivery charges will be as set out on our Website at the time you submit your order. We use our best efforts to ensure that the prices are correct at the time when the relevant information was entered onto the system. 

5.1.2   Prices for our Products may change from time to time, but changes will not affect any order that placed and accepted by us.

5.1.3   The price of our Products stated on the Website are inclusive of VAT (where applicable) at the current rate chargeable in the Ireland for the time being unless stated otherwise. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. The prices of our Products do not include customs duties or any other charges levied by government authorities outside of the Ireland and/or outside of Great Britain, if applicable.

5.1.4   The price of our Products does not include delivery charges which will need to be added to your order unless it qualifies for free delivery. For more information on our delivery charges, please refer to our Delivery Policy. If you wish to amend the delivery method selected at the checkout, or you live in area affected by our Restricted Areas as set out in our Delivery Policy, please contact our Customer Services team.

5.1.5   We supply a large number of Products. It is always possible that, despite our best efforts, some of the prices on our Website or otherwise may be incorrect. If we discover an error in our prices before our Acceptance Confirmation sent, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled and notify you in writing.

6.1.1  Payment can be made by a debit card or credit card, bank transfer (BACS) or via your PayPal, Stripe and Klarna account.

6.1.2  Payment for the Products and all applicable delivery charges (if any) is in advance. When making a payment through PayPal or Stripe, payment is taken when the order is placed. Payment via BACS is taken when the customer sends the payment following receiving an invoice. Payment via Klarna can be paid up to 30 days after or in 3 (three) interest-free instalments whereby the first instalment must be paid at the time of the placing of the order.

6.1.3  By using PayPal, Stripe or Klarna, you accept the terms and conditions of these third parties and you understand and accept that we have no control over their terms and conditions or other practices or content of their websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any communication, advertising, content, products, materials or services available on their websites or resources.

7.1  If You Are A Consumer

This clause 7.1 only applies if you are a consumer. For the purpose of these Terms and Conditions, “consumer” shall have the same meaning as set out in Section 4 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you are a consumer, you may only purchase Products from our Website if you are:

7.1.1  at least 18 years old; and

7.1.2  legally capable of entering into binding contracts; and

7.1.3  the personal information which you are required to provide when you register or place an order with us is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

7.2   If You Are A Business Customer

This clause 7.2 only applies if you are a Business. For the purpose of these Terms and Conditions, “consumer” shall have the same meaning as set out in Section 4 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7.2.1  You warrant that you have authority to bind the business on whose behalf you purchase Products.

7.2.2  Our Terms and Conditions, together with your order (if any) constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

7.2.3  You acknowledge that by visiting our Website and placing an order with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in our Terms and Conditions.

7.2.4  You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the order and in the Terms and Conditions.

8.1  Our Website will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the process. It is your responsibility to ensure all details provided in your order are correct. We expressly exclude all liability for any detail provided incorrectly, and for all consequences in relation to the same, in particular, without limitation, an error in the delivery address provided by you and the delivery of the Products to such address.  

8.2  We will confirm the receipt of your order when you place it via email. This does not mean that your order has been accepted and no contract has been formed in between us at this point. We will confirm via email our acceptance of your order (“Acceptance Confirmation”) at what point a binding contract for the sale and purchase of the Product as stated in the Acceptance Confirmation will be formed in between you and us. The Acceptance Confirmation will include the Products, your order number, your delivery address and a tracking code following the dispatch of your Products to enable you to check the progress of your delivery online (subject to clause 9 below and our Delivery Policy).

8.3  If we are unable to supply you with a Product because it is no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount including any delivery costs charged within 14 days following the receipt of our e-mail.

8.4  In the unlikely event that a Product you have ordered is out of stock, therefore the estimated delivery time will be longer, you will be contacted by us via email or telephone in order to: 

8.4.1  arrange a new estimated date for the delivery of the Product, if necessary; or,

8.4.2  offer a similar Product in terms of function and price, if available, subject to appropriate rectification made in price differences in between the Products, if applicable; or

8.4.3  offer a full refund of your order.

In the event that we are unable to contact you, or you do not confirm your preference set out in this clause 8.4 above within a reasonable time, we will cancel your order and provide you with a full refund. 

9.1  Regarding the delivery of the Products, you have the option to request us to arrange the delivery to a delivery address provided by you when you place your order, or you can contact us to arrange a suitable time and date for the Products to be collected by you from our warehouse. The address of our warehouse is as follows: Go Home Direct, Unit 21, Ash Way, Street 6 South, Thorp Arch Estate, Wetherby, West Yorkshire LS23 7FR (“Warehouse”). Deliveries to an address provided by you are arranged by us through third party providers. 

9.2  Our Acceptance Confirmation will set out an estimated delivery date for your order. For more information on when you can expect Products ordered by you to be delivered, please see our Delivery Policy [below]. Occasionally our delivery to you may be affected by an Event Outside Of Our Control (please see clause 15 for our responsibilities when this happens).

9.3  Delivery of a Product shall be completed when we deliver the Product to the address you gave us when placing your order; or you or a carrier organised by you collect the Product from us at the time and date and from the location specified in the Acceptance Confirmation or agreed between us otherwise. Upon collection of the Products, you are responsible for loading them into the vehicle arranged by you. 

9.4  The risk of loss or damage to the Products shall pass onto you when (i) they have been delivered to the delivery address provided by you; or (ii) when the Products have been made available to you at the date, time and location confirmed in the Acceptance Confirmation or otherwise agreed between us.

9.5  The ownership of the Products will pass to you on the later of: (i) the Products being dispatched by us; and (ii) we have received payment for the Products in full, including all applicable delivery charges or any other charges (if any).

9.6  This clause 9.6 only applies if you are a consumer.

9.6.1  In the unlikely event that we are unable to meet the estimated delivery date as stated in your Acceptance Confirmation and you requested us to arrange the delivery of the Product to you when you placed the order, you will be offered a full refund, unless you are happy to arrange the collection of the Product, in which case we will only refund the delivery charges paid, if any.

9.6.2  In the event set out in 9.6.1 above, if you do not wish to cancel your order straight away, you can request a new estimated delivery date from us. Provided such estimated delivery date is reasonable and we have accepted it, you can cancel your order if we do not meet the new estimated delivery deadline.

9.6.3  If you do choose to cancel your order, you can do so for just some of the Products or all of them, unless, at our sole opinion, splitting them up would significantly reduce their value. If some of the Products in the order or part of them have been delivered to you, but we are unable to deliver the rest of your order or part of them, and you opted for cancellation of the entire order, you will have to return the delivered Products or part of them to allow us to proceed with your cancellation request. Please note, you will be required to cover the cost of return of the Products that have been delivered to you and are being returned to us.

9.6.4  Our free delivery service is available for deliveries to anywhere in mainland Ireland and some selected areas of Scotland. Unfortunately, we are not able to offer free delivery to areas included into the Restricted Areas. Please contact us to find out the precise costs of delivery applicable to your delivery address.

9.6.5  In some circumstances, in particular, when your delivery address is outside of Ireland, your order may be subject to import duties, tariffs or taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges.

9.6.6  For full terms and conditions applicable to deliveries, including delivery charges applicable within Ireland and to International Deliveries (as defined in the Delivery Policy), free deliveries and Restricted Areas (as defined in the Delivery Policy) please refer to our Delivery Policy.

9.6.7  You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you do not comply with or break any laws or regulations.

This clause 10 only applies if you are a consumer.

10.1  If you are a consumer, you have the right to cancel your order within 30 days from the date we have delivered the Product to you in accordance with clause 9.

10.2  This means that during the cancellation period set out in 10.1, if you change your mind for any reason and you do not want to keep the Product, you can notify us of your decision to cancel your order and receive a refund, provided the Product has not been used or damaged by you and is in pristine condition. 

10.3  However, this legal right to cancel does not apply in the case of:

10.3.1  the Products have been made specifically for you or clearly personalised; or 

10.3.2  any Products which become mixed inseparably with other items after their delivery.

10.4  To cancel your order, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our Website that has been made available for you here. We will e-mail you to confirm we have received your cancellation. You can also contact us by e-mail, or telephone (subject to availability of our Customer Services Team) to cancel your order. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you e-mail us before midnight on that day.

10.4.1  Please provide your name, address, telephone, number, the full Product details and your order number to help us to identify your order and process your refund and confirm the Product(s) you wish to return and for what reason.

10.4.2  If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provided to us with your order.

10.4.3  We will process your refund via the same payment method you used when you paid for your order and within 14 days from the date, we received the Products back to our warehouse and we have inspected it. Please note that if our inspection concludes that the Products have been used or damaged by you, we are permitted by law to reduce the amount of your refund to reflect any reduction in the value of the Products.

10.4.4  If a Product has been delivered to you before you decide to cancel your Contract:

10.4.4.1  then you must return it to us without undue delay and in any event no later than within 14 days after the day on which you let us know that you wish to cancel your order in accordance with clause 10.1. If we have offered to collect the Product from you, we will collect the Product from the address to which it was delivered to. We will contact you to arrange a suitable time for collection using the email address or telephone number provided by you when you placed your order; and

10.4.4.2  you will be responsible for the cost of returning the Product to us. We estimate a charge of €20.00 (twenty pounds) per parcel or €50.00 (fifty pounds) for each pallet with the exclusion of locations set out in the Restricted Areas and International Deliveries, however this is an estimate only and we will confirm the cost of collection prior to arranging the collection of the Products and we will only arrange the collection if you agree to pay the costs we have calculated and confirmed to you.

11. Manufacturer’s Guarantee and Defective Products

11.1.1  Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the manufacturer’s guarantee and any applicable terms and conditions, please refer to the respective Product page on the Website and the manufacturer’s information provided with each Product.

11.1.2  If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. 

11.1.3  In the unlikely event that there is a defect with a Product that manifests itself either within the period of 6 (six) months from the date of delivery as set out in clause 9 or after, you will be expected to give us a reasonable opportunity and time to repair or fix the defect. We will use every effort to do so as soon as reasonably practicable and you will not have to pay for this.

12.1  You can contact our customer services through the following channels:

Submit Request

Telephone Number: 0330 300 4444 (local call rate from BT landline)

Live chat through our Website.

12.2  If you experience a problem, you can contact our Customer Support Aftercare Team by using the contact details above.

12.3  If you raise a complaint with us, we may conduct an investigation into the matter which will require your full co-operation. You agree to provide any form of evidence reasonably requested by us in respect of any complaint or claim as soon as reasonably possible to assist us with the investigation. Your failure to act promptly and comply with the provisions of this clause 12 may prevent us from conducting our investigation, therefore it may result in the complaint not being upheld. 

This clause 13 only applies if you are a Business customer.

13.1  We only supply the Products for use solely by your business, and you agree not to use the Products for any resale purposes to third parties other than your own customers during the course of your business.

13.2  Nothing in these Terms and Conditions limits or excludes our liability for:

13.2.1  death or personal injury caused by our negligence;

13.2.2  fraud or fraudulent misrepresentation;

13.2.3  breach of the terms implied by section 12 of the Sale of Goods Act 1979 (implied terms about title) and by section 2 of the Supply of Goods and Services Act (title and quiet possession); or any other liability that cannot be limited or excluded by law.

13.3  Subject to clause 13.2, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms and Conditions for:

13.3.1  any loss of profits, sales, business, or revenue;

13.3.2  loss or corruption of data, information or software;

13.3.3  loss of business opportunity;

13.3.4  loss of anticipated savings;

13.3.5  loss of goodwill; or

13.3.6  any indirect or consequential loss;

13.3.7  for any loss or damage resulting from the use of the Product that is not compliant with the manufacturer’s instructions;

13.3.8  use of, or inability to use, our site; or

13.3.9  use of or reliance on any content displayed on our site.

13.4   Subject to clause 13.2 and 13.3, our total liability to you in respect of all losses arising under or in connection with your order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price you paid for the respective Product.

13.5  Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to the Products, in particular, we will not be responsible for ensuring that the Products you ordered are suitable for your purposes.

This clause 14 only applies if you are a consumer.

14.1  We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you if you do not comply with this clause.

14.2  Nothing in these Terms and Conditions excludes or limits our liability for:

14.2.1  death or personal injury caused by our negligence;

14.2.2  fraud or fraudulent misrepresentation;

14.2.3  breach of the terms implied by sections 12, 13, 14 and 15 of the Sale of Goods Act 1979 and sections 2, 3, 4 and 5 of the Supply of Goods and Services Act 1982 (title and quiet possession, description, satisfactory quality, fitness for purpose and samples);

14.2.4  defective Products under the Consumer Protection Act 1987;

14.2.5  or any other liability that cannot be limited or excluded by law.

14.3     Subject to clause 14.2 we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms and Conditions for:

14.3.1  any loss of profits, sales, business, or revenue;

14.3.2  loss or corruption of data, information or software;

14.3.3  loss of business opportunity;

14.3.4  loss of anticipated savings;

14.3.5  loss of goodwill;

14.3.6  any indirect or consequential loss;

14.3.7  any loss or damage resulting from the installation and/or use of the Product that is not compliant with the manufacturer’s instructions, including installation not performed by a reputable and qualified electrician, provided the manufacturer’s instructions requires or recommends that the Product is installed by a qualified electrician.

14.4  Subject to clauses 14.2 and 14.3 above, our total liability to you, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of all losses arising under or in connection with:

14.4.1  a defective Product or our failure to comply with provisions related to Product warranty or satisfactory quality, shall be limited to direct and foreseeable consequences of such failure;

14.4.2  with the exclusion set out in clause 14.4.1 above, our breach of the terms in our Terms and Conditions, shall be limited to the total amount paid by you to us in connection with the respective order;

14.4.3  in respect of electrician fees, €30.00 (thirty pounds) per Product for the cost to be paid to an electrician to dismantle or replace the Product, if the Product is deemed to be faulty, and it needed to be hardwired in as set out in the manufacturer’s instructions, subject to the receipt of an invoice from a reputable and qualified electrician;

14.4.4  to the total cost of the fluid to fill the Product up as instructed in the manufacturer’s instructions, and the fees of the electrician or tradesman as set out in clause 14.4.3, if such Product was not delivered with the correct amount of fluid in, subject to the receipt of an invoice from a reputable and qualified electrician or tradesman.

15.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake or any other adverse weather conditions, subsidence, epidemic or other natural disaster, or failure of carriers and couriers or telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport (an “Event Outside Our Control”).

15.2  This clause 15.2 only applies if you are a consumer.

If an Event Outside Our Control takes place that affects the performance of our obligations under these terms and Conditions:

15.2.1  we will contact you as soon as reasonably possible to notify you; and

15.2.2  our and your obligations under these Terms and Conditions will be suspended and the time for performance of our and your obligations will be extended for the duration of the Event Outside Our Control. Where an Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over, provided that is agreeable by you. However, you may cancel your order affected by an Event Outside Our Control.

15.3  This clause 15.3 only applies if you are a Business.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions:

15.3.1  we will contact you as soon as reasonably possible to notify you; and

15.3.2  our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where an Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. Where an Event Outside Our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over. 

15.4   If an Event Outside Our Control has continued for more than 60 (sixty) days, you may cancel your Contract with us.

15.5   Other Important Terms

15.5.1  When we refer, in these Terms and Conditions of Supply, to “in writing”, this will include e-mails.

15.5.2  We may transfer our rights and obligations under these Terms and Conditions to a third party, but this will not affect your rights or our obligations under these Terms and Conditions.

15.5.3  You may only transfer your rights or your obligations under these Terms and Conditions to another person with our prior written consent.

15.5.4  No other person shall have any rights to enforce any of the terms of these Terms and Conditions, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

15.5.5  Each of the paragraphs of these Terms and Conditions operates separately. If a court of relevant jurisdiction or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5.6  If we fail to insist that you perform any of your obligations under these Terms and Conditions of Supply, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and it will not mean that you do not have to comply with those obligations. If we do waive any default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15.5.7  These Terms and Conditions are governed by English law. Any dispute or claim arising out of or in connection with them or their subject matter or formation (including torts, non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or its subject matter or formation (including torts, non-contractual disputes or claims).

Electric Radiators Direct is a trading style of Ignition Heatco Ireland Limited, a company registered in the Republic of Ireland (ROI) with company number 718132 whose registered office is at 99 Saint Stephens Green, Dublin 2, D02 V278, Ireland (we, us and our). Our VAT number is 3978759CH.

By using our websites, you signify your agreement to our Privacy Policy [below], Cookie Policy [below], Acceptable Use Policy [below] and these Website Terms of Use [below] (together, with our Terms and Conditions of Supply, our Legal Terms). If you do not agree to our Legal Terms, do not use our Website.

No contract or engagement is created by our Website except in accordance with our Terms and Conditions of Supply. we are not obliged to respond to any enquiries and reserves the right to require reasonable identification before following up with any enquiries. The web is an evolving medium and we therefore reserves the right, at its sole discretion, to update or revise the Legal Terms at any time. Such changes shall not apply retrospectively. Please check our Legal Terms periodically for changes. Your continued use of our Website following the posting of any such changes to our Privacy Policy, Cookie Policy, Acceptable Use and these Website Terms of Use shall constitute your tacit acceptance of those changes. 

1.1 Our Website is made available to you free of charge.

1.2 We do not guarantee that our Website or any content on it, will always be available or uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you, if for any reason our Website is unavailable at any time for any period of time.

1.3 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of our Legal Terms and that they comply with them.

1.4 We reserve the right, at its sole discretion, to terminate your access to all or part of our Website with or without notice for any reason. 

We may, from time to time, provide live chat, Twitter, Facebook, Pinterest, RSS Feeds, feedback, reviews and other interactive services on our Website. 

3.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose this information to any third party.

3.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us at any time, if in our reasonable opinion you have failed to comply with any of the provisions of our Legal Terms.

3.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by: (a) emailing [email protected]; or (b) telephoning us on +35315841000

4.1 We will determine, in our absolute discretion, whether there has been a breach of our Acceptable Use Policy [below]through your use of our Website. When a breach of our Acceptable Use Policy has occurred, we may take such action as we deem appropriate.

4.2 Failure to comply with our Acceptable Use Policy constitutes a material breach of these Website Terms of Use and may result in us taking any combination of the following actions:

(a) immediate, temporary or permanent withdrawal of your right to use our Website;

(b) immediate, temporary or permanent removal of any posting or material uploaded by you to our Website;

(c) the issue of a warning to you;

(d) taking legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

(e) further legal action against you; and / or

(f) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

4.3 We exclude liability for actions taken in response to your breaches of our Acceptable Use Policy. The responses described above are not limited, and we may take any other action that we reasonably deem appropriate. 

5.1 Our Website may produce automated search results or otherwise link you to other websites on the internet. These other websites may contain information or material that some people find inappropriate or offensive. These other websites are not under the control by us, and you hereby acknowledge that we do not make any representation or warranty regarding the accuracy, timeliness, suitability, copyright compliance, legality, decency or any other aspect of the content of such other websites.

5.2 Inclusion of any such link on our Website does not imply endorsement of any other websites, or any other aspect of the information located on such websites, nor does it imply any association with its operators. 

6.1 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists without our consent.

6.2 You must not establish a link to our Website in respect of any website that is not owned by you. We reserve the right to withdraw any linking permission without notice. The website to which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy [below].

6.3 If you wish to make any use of content on our Website other than that set out above, please contact us by: (a) emailing [email protected] or (b) telephoning us on +35315841000.

7.1 We put a great deal of effort in to providing a secure Website however, because of the evolving nature of the internet we cannot guarantee that it is secure or free from bugs or viruses, so please take care and take all necessary precautions to protect your computer.

7.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. We highly recommend that you use virus protection software.

7.3 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. 

8.1 All information and advice in relation to Product suitability is for general guidance only. We cannot guarantee that any Product is suitable for your requirements or that your electrical system has the capacity to safely power the Products that you purchase from us. In some cases, changes to your electrical system may be required. This is your responsibility and we recommend that you seek the professional opinion of a qualified electrician before placing your order. All Products must be installed and operated strictly in accordance with the manufacturer’s guidelines which should take priority over all other information and advice. A failure to do so may compromise your safety and invalidate any manufacturer’s warranty that comes with the Product.

8.2 All content is provided “as is” and “as available” for your use. The content is provided without representations, warranties or undertakings of any kind, either express or implied including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. Any representation, condition or warranty which might be implied or incorporated by statute, common law or otherwise is excluded to the fullest extent permitted by law.

8.3 We and our respective affiliates from time to time do not warrant that the content is accurate, reliable or correct; that our Website will be available at any particular time or location; that any defects or errors will be corrected; or that the content is free of viruses or other harmful components. Your use of our Website is solely at your own risk. As some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you.

8.4 The images on our Website are for illustrative purposes only.

8.5 Please note that the prices and information on our Website are for information purposes only. 

9.1 Under no circumstances shall we and our respective affiliates be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use our Website. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we or our respective affiliates have been advised of the possibility of such damage.

9.2 Nothing in our Legal Terms shall exclude or limit liability to any extent not permitted by law including, without limitation:

(a) for death or personal injury caused by our negligence; or

(b) fraud or fraudulent misrepresentation. 

10.1 By using our Website you undertake to defend, indemnify and hold harmless us and our affiliates from all liabilities, costs, expenses, losses, damage, penalties, legal costs (calculated on a full indemnity basis) arising from any proceedings (legal or equitable) or claims brought or asserted against us including, without limitation, in respect of untrue or misleading information, defamation or infringement of any third party intellectual property rights arising from:

(a) any content posted by you on our Website; and

(b) any use or misuse by you of our Website.

10.2 We reserves the right, at it own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you shall co-operate with us in asserting any available defences. 

11.1 All rights, including copyright, in the content of our Website are owned or controlled for these purposes by us. The material on our Website includes, without limitation, the text, computer code, SEO functionality, artwork, photographs, images, and all audio and/ or visual material on our Website.

11.2 In accessing our Website, you agree that you may only download the content for your own personal non-commercial use except where we agree otherwise.

11.3 Except where expressly stated otherwise, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Website for any purpose whatsoever without the prior written consent of us. 

The Electric Radiators Direct logo is a registered trademark of Electric Radiators Direct.

13.1 Unless otherwise specified by us, our Legal Terms, together with any order placed by you (where applicable) shall constitute the entire agreement between you and us.

13.2 If any provision of our Legal Terms is held to be illegal, invalid or unenforceable under present or future law effective during the term hereof, such provision shall be fully severable and our Legal Terms shall be construed and enforced as if such illegal, invalid or unenforceable provision never comprised a part hereof and the remaining provisions hereof shall remain in full force and effect and shall not be affected by the illegal, invalid or unenforceable provision or by its severance from the relevant part of our Legal Terms. 

14.1 Our Legal Terms shall be governed by and construed in accordance with the laws of England and Wales.

14.2 By using our Website, you agree to the exclusive jurisdiction of the courts of England and Wales. 

Contact us by: emailing [email protected] or telephoning us on +35315841000

Thank you for visiting our Website.

Our full privacy policy can be viewed here

We use cookies and similar tools across our Website to improve performance and enhance your user experience. This policy explains how we do that. 

1.1 Cookies are small text files which a website may put on your computer or mobile device when you first visit a website or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

1.2 There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our Website is performing or even allow us to recommend content we believe will be most relevant to you.

1.3 Certain cookies contain personal information – for example, if you click “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our Website or a user’s general location. 

Generally, our cookies perform up to four different functions:

2.1 Essential cookies - Some cookies are essential for the operation of our Website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

2.2 Analytical and/or performance cookies - Some cookies analyse how our visitors use our Website and monitor performance of the Website. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This can help us to improve the way our Website works by ensuring that users are finding what they are looking for easily. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or services that we think will be of interest to you based on your usage of our Website.

2.3 Functionality cookies - We use functionality cookies to allow us to remember your preferences for your return visits to our Website. For example, cookies can save you the trouble of typing in your username every time you access our Website. This also enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

2.4 Behaviourally targeted advertising cookies - We use cookies to record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose anonymously. We do not tell third parties who you are. 

3.1 We use Google Analytics to analyse the use of our Website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our Website is used to create reports about the use of our Website. Google will store and use this information. Google's privacy policy is available at www.google.com/privacypolicy.html.

3.2 We may publish Google Adsense interest-based advertisements on our Website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager available atwww.google.com/ads/preferences. You can opt-out of the Adsense partner network cookie at www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at www.google.com/ads/preferences/plugin. 

4.1 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

4.2 These cookies are likely to be analytical/performance cookies or targeting cookies. Advertisers for example sometimes use their own cookies to provide you with targeted advertising.

4.3 If you are based in the European Union and would like to learn more about how advertisers use these types of cookies or to choose not to receive them, please visitwww.youronlinechoices.eu. If you are based in the United States and would like to learn more, please visit www.aboutads.info/choices. 

5.1 The first time you access our Website, you should have seen an overlay which explained that by continuing to access our Website, you are consenting to our use of cookies.

5.2 Please remember that if you do choose to disable cookies, you may find that certain sections of our Website do not work properly. For example, you may have difficulties logging in or viewing articles.

5.3 If you are concerned about behaviourally targeted advertising cookies (which serve you advertisements based on your use of our websites), users based in the European Union can visit www.youronlinechoices.eu and users based in the US can visit www.aboutads.info/choices to opt out of these third party cookies.

5.4 You can disable cookies using your browser. The way in which you disable cookies will depend on the type of browser you use. Please refer to your browser information for further guidance. 

More detail on how businesses use cookies is available at www.allaboutcookies.org. 

1.1 You may use our Website only for lawful purposes. You may not use our Website:

1.1.1 in any way that breaches any applicable local, national or international law or regulation;

1.1.2 in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

1.1.3 for the purpose of harming or attempting to harm minors in any way;

1.1.4 to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; or

1.1.5 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

1.2 You also agree:

1.2.1 not to reproduce, duplicate, copy or re-sell any part of our Website including, without limitation, any advertisement (except as otherwise provided for in these terms);

1.2.2 not to access without authority, interfere with, damage or disrupt: (a) any part of our Website; (b) any equipment or network on which our Website is stored; (c) any software used in the provision of our Website; or (d) any equipment, network or software owned or used by any third party. 

2.1 These content standards apply to any and all material which you contribute to our Website (contributions) and to any interactive services associated with it.

2.2 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

2.3 Information provided or posted must:

2.3.1 be accurate and up to date (where they state facts);

2.3.2 be genuinely held (where they state opinions);

2.3.3 be relevant; and

2.3.4 comply with applicable law in the Republic of Ireland and in any country from which they are posted.

2.4 Information provided or posted must not:

2.4.1 contain any material which is defamatory of any person;

2.4.2 contain any swearing or any material which is obscene, offensive, hateful or inflammatory;

2.4.3 promote sexually explicit material;

2.4.4 promote violence;

2.4.5 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

2.4.6 infringe any copyright, database right or trademark;

2.4.7 be likely to deceive;

2.4.8 be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

2.4.9 promote any illegal activity;

2.4.10 advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse;

2.4.11 be threatening, abusive or invade another’s privacy or cause any annoyance, inconvenience or needless anxiety;

2.4.12 be likely to harass any other person;

2.4.13 be used to impersonate any person or to misrepresent your identity or affiliation with any person;

2.4.14 give the impression that they emanate from us, if this is not the case;

2.4.15 disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any individual;

2.4.16 be in contempt of court;

2.4.17 contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or

2.4.18 contain any advertising or promote any services or web links to other websites. 

All Moneys Retention of Title Conditions: Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with the seller until the seller has received payment of the full price of (a) all Goods and/or Services the subject of the Contract and (b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sums payable under the terms of this and all other contracts between the seller and the buyer.